Returns Policy

GOODS ORDERED IN ERROR

Stock items may normally be returned if ordered in error or not wanted, provided the following conditions apply:

a) Louth Transformer Co Ltd must be notified in writing within 7 working days of invoice date of customer's intention to return the goods.
b) Goods are returned within 30 days of invoice date.
c) They are unused and in good, undamaged condition.
d) They are returned to us adequately packed at the customer's expense.
e) The customer's original order number is quoted.

If the above procedure is adopted, Louth Transformer Co Ltd will refund the original invoice value including outward carriage charges. Return carriage charges are at the customer's expense. 

Items not normally held in stock i.e. manufactured to specification, may not be returned unless agreed to in writing by Louth Transformer Co Ltd.